Return Policy:
Items can be returned for a refund or exchange with 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. you may require partnership with corporate business partners.
We will complete the order refund within 1-2 working days after receiving the return package.
For more information, please contact our customer service.
Exchange Policy:
We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges.
Please submit your return or exchange request by email to priscilaramelliedc92@gmail.com with the information requested below and we will send you the details on how to send the shoes back for refund or exchange, usually within 24-48 hours.
Return or Exchange:
Order #:
Merchandise description(model,size,quantity):
Name:
Address:
Email:
Packages sending back to us as return/exchange must be post marked within 7 days from when your request has been approved.
please ask us for returning address, Don't simply ship them back to the original address,or refund won`t be successfully processed. Please email us the tracking number to priscilaramelliedc92@gmail.com after you ship out.
Return: Buyer is responsible for shipping package back to us in original condition & packaging. After inspection we will credit your credit card acct in the amount the buyer paid for the shoes less standard shipping & handling fee.
Exchange: Buyer is responsible for shipping item back to us and paying for shipping & handling a new shipment back to the buyer. Returns and exchanges back to us must be posted marked within 7 days your request has been approved.